and Technology Professional

Certified Telehealth Coordinator and Technology Professional

The Certified Telehealth Coordinator (CTC) Certification Program is designed so that its graduates will have the skills to correctly and confidently coordinate virtual encounters with physicians and a variety of specialists.


CTC Certification includes the following modules:

  1. Telehealth Overview and Applications
  2. Technology Used & Live Interactive Visit
  3. The Telehealth Coordinator and the Telehealth Team
  4. Certified Telehealth Coordinator: Clinic Basics and Working with the Telehealth Presenter
  5. Certified Telehealth Coordinator: Attributes of Successful TeleHealth Programs & Building Awareness and Support for the Telehealth Program

LEARNING OUTCOMES: Upon completion of this certification, you should be able to:

  • Discuss the main drivers behind the expanding application of Telehealth.
  • Define Telehealth and Telemedicine.
  • Describe the benefits of Telehealth.
  • Explain the role of the Telehealth Coordinator.
  • Define the Presenting/Patient Site and Provider Site.
  • Describe the technology required for Telehealth Services.
  • Describe the two Clinical Telemedicine Applications: Live Video or Live Interactive Telemedicine Encounter and Store and Forward.
  • Define the roles and responsibilities of the Telehealth Team at the Presenting/Patient Site and Provider/Specialty Site.
  • Define the members of the Telehealth Team.
  • Describe the telemedicine encounter before, during and after the Telemedicine Consultation.
  • Describe the telemedicine exam room and set up.
  • Explain appropriate video conferencing etiquette for the patient presenter.
  • Verbalize attributes of a successful telehealth program.
  • Explain the necessity to take measures to maintain telehealth skills.
  • Define the importance of good record keeping.
  • Verbalize specific criteria for measuring a successful telemedicine program.
  • Recognize the goal of marketing which is the promotion and advancement of telehealth.
  • Identify the different groups/organizations to target for telehealth marketing.
  • Identify the benefits that telehealth brings to different targeted audiences.

Learning Outcomes Standard: Based upon the Certified Telehealth Coordinator National Standard.

Learning Outcomes Conditions:

  • Complete self-paced certification in its entirety.
  • Complete certification within 30 days.
  • Pass all quizzes and final with 80% or better.

You will receive a completion certificate with 0.3 CEU/3 credit hours for this course when all Learning Outcomes Conditions have been met.

Approximate Learning Time: 3 - 5 hours online + 6 hours hands-on experience in the classroom setting.

The CTC certification course is online and will take 3-5 hours. You will have 30 days to complete this certification.  The technology professional part of this course takes place in the classroom and is a total of 6 hours.

If you have any questions or concerns regarding this course, please contact Laurie Wardle.

Minimum technological requirements

Certified Telemedicine Clinical Presenter

This Certification equips graduates with the skills to present patients during virtual encounters with physicians and specialists.

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Certified Telehealth Coordinator

This Certification equips graduates with the skills to coordinate virtual encounters with physicians and a variety of specialists.

Learn More ▶